Before work starts
Cancellation requests submitted before an EloPro accepts or starts delivery are reviewed through a support record. Payment-provider fees and legal requirements may affect the final amount.
Active orders and partial delivery
Once work has started, progress records, order chat and uploaded evidence are reviewed. Full or partial refunds are decided by considering completed scope, customer instructions and service terms together.
Account marketplace delivery
Account delivery details are shared only through the protected vault. If the buyer reports an issue during the inspection window, funds are not released and a dispute review starts.
Refund timing
Approved refunds are submitted to the payment provider. Posting time varies by bank, card network, currency and country.
EloZenith is operated by Forlyze Software. Version or regulatory changes are announced through account notices, and renewed explicit acceptance is collected when required.